Managing Payments & Earnings
Everything you need to know about receiving payments, tracking earnings, and understanding the payout process.
Setting Up Your Payment Method
Initial Setup
- 1
Navigate to Settings
Go to your dashboard and select "Payment Settings" from the menu.
- 2
Connect Your Account
We use Stripe for secure payments. Click "Connect Stripe" to set up your payment account.
- 3
Verify Your Identity
Provide required information for tax and compliance purposes (typically takes 5-10 minutes).
- 4
Start Accepting Sessions
Once approved, you're ready to receive payments for completed sessions.
Important: Complete Setup Early
Set up your payment method before accepting your first session. This ensures smooth processing and avoids delays in receiving earnings.
How Payments Work
Payment Flow
1. Mentee Books & Pays
When a mentee books a session, they pay upfront. The funds are held securely.
2. Session Completed
Both parties mark the session as complete (or it's automatically marked complete 48 hours after the scheduled time).
3. Funds Released
After the session is marked complete, your earnings are released and added to your available balance.
4. Automatic Payout
Funds are transferred to your bank account on your selected payout schedule.
Platform Fee
The Mentoring Club takes a 20% platform fee to cover:
- • Payment processing
- • Platform maintenance
- • Customer support
- • Marketing & growth
What You Keep
You receive 80% of your session price. For example:
$100 session = $80 to you
$20 platform fee
Payout Schedule Options
Payouts are processed automatically after completed sessions.
Payout Timing:
You will be paid within a maximum of 30 days after the session is completed.
Tracking Your Earnings
Dashboard Overview
Your earnings dashboard shows:
Available Balance
Earnings from completed sessions ready for payout
Pending Balance
Earnings from upcoming or in-progress sessions not yet released
Total Earnings (All-Time)
Cumulative earnings since joining the platform
Transaction History
Detailed breakdown of all sessions, fees, and payouts
Exporting for Taxes
Download detailed earnings reports for tax preparation:
- • Monthly summaries (CSV or PDF)
- • Annual tax documents (1099 forms for US mentors)
- • Detailed transaction logs with timestamps and session details
Common Payment Questions
Why is my payout delayed?
Common reasons for payout delays:
- • Bank information needs verification
- • Session not yet marked as complete by both parties
- • Payout fell on a bank holiday (processed next business day)
- • Account holds due to dispute or policy review
Contact support at support@mentoring-club.com if delays exceed 5 business days.
Can I change my bank account?
Yes! Go to Payment Settings and update your bank information through Stripe. Changes may take 2-3 business days to verify before taking effect.
What happens if a mentee requests a refund?
Refund requests are reviewed on a case-by-case basis. If approved:
- • Full refunds (before session): No impact on your earnings
- • Partial refunds (after session): Deducted from your next payout
- • Disputed sessions: We mediate and make fair determinations
You'll be notified immediately of any refund requests and have the opportunity to provide your perspective.
Are there any withdrawal limits?
No withdrawal limits. However, there is a minimum payout threshold of $20. If your available balance is below $20, it will roll over to the next payout period.
Related Guides
Payment Issues?
Our support team can help resolve payment questions, update account information, or investigate missing payouts.
Contact Support