About me ✓ Aida is a certified mentor

Aida covered several roles as Customer Support Manager, continuing to Marketing Manager, Head of Customer Experience and Head of Operations.

In the last decade, Aida managed +120 direct reports, covering functions like customer support, sales, marketing, was main driver of one company level cultural transformation towards customer centricity & 3 functional teams turnarounds and coordinated +75 colleagues in project management setups.

"On a personal note, I am a foodie and passionate about modern Romanian history."

Mentoring Topics

  • Customer Experience
  • Customer Centricity Transformation
  • Change management
  • Leadership
  • Time management
  • Operational strategy (customer care, sales, back office operations)
  • Personal development
Timezone: Europe/Bucharest