Aida Ionescu

I had several roles starting as as Customer Support Manager, continuing to Marketing Manager, Head of Operations and Head of Customer Experience for CEE.

In the last decade, I managed +120 direct reports, covering functions like customer support, sales, marketing, was main driver of one company level cultural transformation towards customer centricity & 3 functional teams turnarounds and coordinated +75 colleagues in project management setups.

I'm also a PhD Student in management, researching the impact of digital transformations in managerial work.