About me ✓ Aida is a certified mentor
Aida covered several roles as Customer Support Manager, continuing to Marketing Manager, Head of Customer Experience and Head of Operations.
In the last decade, Aida managed +120 direct reports, covering functions like customer support, sales, marketing, was main driver of one company level cultural transformation towards customer centricity & 3 functional teams turnarounds and coordinated +75 colleagues in project management setups.
"On a personal note, I am a foodie and passionate about modern Romanian history."
- Customer Experience
- Customer Centricity Transformation
- Change management
- Time management
- Operational strategy (customer care, sales, back office operations)
- Personal development