Aida covered several roles as Customer Support Manager, continuing to Marketing Manager, Head of Customer Experience and Head of Operations.
In the last decade, Aida managed +120 direct reports, covering functions like customer support, sales, marketing, was main driver of one company level cultural transformation towards customer centricity & 3 functional teams turnarounds and coordinated +75 colleagues in project management setups.
"I learned immensely especially as a people manager and would love to be a partner in other people's journeys. Some of my transformational experiences include working with an executive coach and having great people around me as partners for thought, making me a strong believer in the power of connection with others and sharing."
- Customer Experience
- Customer Centricity Transformation
- People management
- Change management
- Time management
- Operational strategy (customer care, sales, back office operations)
- Personal development & Leadership