About me

Aleksandra is a passionate customer experience practitioner and business leader. She is Director of Customer Centricity at OLX Group, a global marketplace network that serves more than 350 million people every month. Before joining OLX, she worked at strategy consulting firm McKinsey helping companies across the globe to drive customer-led transformations. Putting the customer into the center of organizations when designing the products & solutions or improving service is her bread and butter. In the past, she also held multiple leadership roles in a non-profit organization promoting youth leadership.

Aleksandra connects the experience of working in a large consulting firm, big corporations and a start-up alike environment. Her expertise includes managing the change, innovation, and bringing customers to the core of the business.

Mentoring Topics

  • Customer centric transformation
  • Building Voice of Customers
  • Creating customer-centric vision
  • Design thinking in business
  • Key stakeholder management
  • Change management
  • Career change
  • Leadership
  • Team management

Book your session with Aleksandra

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