Aleksandra is a passionate customer experience practitioner and business leader. She is Director of Customer Centricity at OLX Group, a global marketplace network that serves more than 350 million people every month. Before joining OLX, she worked at strategy consulting firm McKinsey helping companies across the globe to drive customer-led transformations. Putting the customer into the center of organizations when designing the products & solutions or improving service is her bread and butter. In the past, she also held multiple leadership roles in a non-profit organization promoting youth leadership. Aleksandra connects the experience of working in a large consulting firm, big corporations and a start-up alike environment. Her expertise includes managing the change, innovation, and bringing customers to the core of the business.

My Mentoring Topics

• Customer centric transformation
• Building Voice of Customers
• Creating customer-centric vision
• Design thinking in business
• Key stakeholder management
• Change management
• Career change
• Leadership
• Team management