Within my professional life, I have often been able to benefit from great mentors. This applied to both professional and private areas. Therefore, I am very happy to share my knowledge and experience with mentees. -More than 20 years of intersectoral professional experience in various management positions in Customer Experience (CEM), CRM and Loyalty) -Customer Experience University Lecturer -Sen. Director Guest Engagement & Experience at Steigenberger Hotels AG, a member of Huazhu, one of the world’s largest, most innovative and fastest-growing hotel companies -In-depth knowledge of the development and realisation of data-driven (customer insights-based) marketing and sales strategies -Proven track record of success, speaker and university lecturer

My Mentoring Topics

  • CRM
  • Customer Experience
  • Loyalty Management
  • Customer Insights
  • Campaign Management
  • Customer Centricity
A.
12.February 2023

I had the privilege of being mentored by Christian and I couldn't be more grateful for the experience. From the very first meeting, he made me feel at ease and inspired me with his passion for developing the business and dealing with the customers. Christian not only shared his knowledge and expertise with me but also encouraged and challenged me to think critically and creatively. He always took the time to listen and provide thoughtful feedback on my work. He truly went above and beyond to support me and my development as a professional. Whether it was providing valuable networking opportunities, offering guidance on navigating difficult situations, or simply being a sounding board for my ideas, He was always there.

L.
20.November 2022

I had the pleasure to meet Christian yesterday. He was extremly helpful regarding my questions. He has great expertise in many different fields such as leadership, time management, user experience, B2B, proof of concept, user cases, , marketing strategies and methods for reaching your goals. He told me about different models I can apply to my startups like the RICE method. He is amazing to talk to, because he really gives you time and provides great feedback. He also helped me with anti stress strategies and provided even tools on how to focus more on my health. I can strongly recommend to book a session with him!

G.
19.November 2022

Very helpful and meaning full conversation

Mindset - The New Psychology of Success
Carol S. Dweck

Key Insights from "Mindset - The New Psychology of Success" The dichotomy of growth and fixed mindsets: The book explores the concept of two essential mindsets - growth and fixed. A fixed mindset believes abilities are static, while a growth mindset embraces challenges and sees them as opportunities for learning and growth. The power of belief: It emphasizes the power of our beliefs, particularly our beliefs about our abilities. It shows how changing even the simplest of beliefs can have a profound impact on nearly every aspect of our lives. Effort as a path to mastery: The book suggests that effort is not just about hard work but is also a means to mastery and success. It is the growth mindset that helps us to perceive effort as a positive, not a burden. Handling failure: The book teaches how to handle failures. From a growth mindset perspective, failure is not a proof of unintelligence but an inspiring learning opportunity that paves the way for growth and development. The importance of attitude: The book underscores that having a positive attitude and a growth mindset can lead to success and satisfaction in life. It is not our abilities or intelligence that brings success, but our approach towards learning and handling challenges. Success is about learning, not proving: The book posits that success is about learning, not proving how smart we are. It is about stretching ourselves to learn something new and to develop our abilities. Impact on relationships: The book discusses how our mindset affects our relationships and interactions with others. It argues that a fixed mindset can lead to a desire to prove oneself, and this can potentially damage relationships. Teaching and parenting: The book provides insights into how parents, teachers, and coaches can cultivate a growth mindset in children. It presents strategies for praising kids in ways that promote a growth mindset. Business applications: The book also explores how these concepts can be applied in a business setting to foster a culture of learning and resilience. Changing mindsets: Finally, the book provides guidance on how to shift from a fixed mindset to a growth mindset and how to apply this change in various areas of life. An In-Depth Summary and Analysis of "Mindset - The New Psychology of Success" In "Mindset - The New Psychology of Success", psychologist Carol S. Dweck presents a transformative view on success and achievement by focusing on the concept of mindset. Dweck introduces two different mindsets - the fixed mindset and the growth mindset. The fixed mindset is the belief that our abilities, intelligence, and talents are fixed traits that cannot change. People with a fixed mindset often feel the need to prove their intelligence or abilities and see failure as a direct reflection of their abilities. On the other hand, the growth mindset is the belief that abilities and intelligence can be developed over time through hard work, dedication, and a love for learning. People with a growth mindset see failures as opportunities for learning and growth, not as a reflection of their abilities. The book emphasizes that the power of belief can shape our lives significantly. If we believe that we can develop our abilities, we behave differently than if we believe our abilities are fixed. This perspective shift can have a profound impact on almost every aspect of our life, from personal relationships to professional success. Dweck further discusses the role of effort in achieving mastery. She argues that effort is not merely about hard work; it's the means through which we learn, grow, and master our skills. It's the growth mindset that allows us to see effort as a positive aspect of learning rather than a burden. The book also addresses the importance of handling failure. From a growth mindset perspective, failure is not a sign of unintelligence but a beneficial learning opportunity. This perspective encourages resilience and persistence in the face of setbacks and challenges. The author underscores the importance of attitude in shaping our lives. She posits that it's not our abilities or intelligence that brings success, but our approach towards learning and handling challenges. Dweck also emphasizes that success is about learning, not proving how smart we are. It's about stretching ourselves to learn something new, developing our abilities, and not being afraid of making mistakes along the way. The book also discusses how our mindset affects our relationships with others. A fixed mindset, with its inherent need to prove oneself, can potentially damage relationships. On the other hand, a growth mindset fosters stronger, healthier relationships based on mutual growth and learning. Dweck also sheds light on how parents, teachers, and coaches can cultivate a growth mindset in children. She suggests strategies for praising kids in ways that promote a growth mindset, such as praising effort and improvement rather than innate talent or intelligence. The book also explores how these concepts can be applied in a business setting. A growth mindset fosters a culture of learning, resilience, and continuous improvement, which are key to business success. Finally, Dweck provides guidance on how to shift from a fixed mindset to a growth mindset. She offers practical strategies and steps to apply this change in various areas of life, fostering personal and professional growth. In conclusion, "Mindset - The New Psychology of Success" offers a powerful paradigm for personal and professional development. It presents a transformative perspective on success, achievement, and personal growth, grounded in decades of psychological research. The book's core message is a testament to the power of our beliefs and the potential for change and growth inherent in us all.

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Eat That Frog! - Get More of the Important Things Done -Today!
Brian Tracy

Key Insights from the Book Concept of 'Eat That Frog!' The Power of Clear Written Goals ABCDE Method for Prioritizing Tasks Applying the Law of Three Importance of Creative Procrastination The Power of Focused Concentration Single Handling Technique The Power of Continuous Learning Maintaining a Positive Attitude Principle of Incremental Improvement An In-depth Analysis and Summary of the Book The book's core concept revolves around the metaphor of "eating a frog". This idea comes from a famous Mark Twain saying that if the first thing you do each morning is eat a live frog, you can go through the day with the satisfaction of knowing that is probably the worst thing that is going to happen to you. In the context of this book, your "frog" is your biggest, most important task, the one you are most likely to procrastinate on if you don't tackle it first. The Power of Clear Written Goals is the second key concept. Tracy emphasizes the importance of clear, written goals to drive productivity and achievement. He argues that with clear goals, you can then apply the 80/20 rule, focusing on the 20% of tasks that contribute to 80% of your results. This aligns with management theories such as SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goal setting and the Pareto principle. The ABCDE Method for Prioritizing Tasks is a powerful tool that Tracy presents for managing tasks. In this method, 'A' tasks are of utmost importance; 'B' tasks should be done; 'C' tasks would be nice to do; 'D' tasks can be delegated, and 'E' tasks should be eliminated. This straightforward method aligns with the Eisenhower Matrix, a time management principle that prioritizes tasks based on their urgency and importance. The Law of Three is another essential concept. According to this, there are generally three tasks that contribute the most to our work value. Identifying and focusing on these tasks can dramatically increase our productivity and effectiveness. Creative Procrastination is a novel concept introduced by Tracy. The idea is to deliberately decide not to do tasks that are of low value so that you can free up time for those tasks that can make a real difference in your work and life. This concept is in line with the modern productivity philosophy of 'essentialism', which advocates focusing on the essential tasks and eliminating the non-essential. The Power of Focused Concentration emphasizes how vital it is to concentrate on one task at a time, without distractions. This is similar to the concept of 'deep work' proposed by Cal Newport, where high-quality work produced is a function of time spent and the intensity of focus. Single Handling Technique is a powerful productivity tool, which suggests to start a task and work on it until it is complete. This method helps avoid the productivity drain of multitasking and aligns with the 'One Thing' philosophy presented by Gary Keller and Jay Papasan. The Power of Continuous Learning is stressed throughout the book as Tracy asserts that upgrading our skills and learning new ones is an investment that pays off in increased productivity and success. Maintaining a Positive Attitude forms the foundation of all the techniques in the book. Tracy believes that with a positive outlook, one can overcome any obstacles and achieve their goals. The Principle of Incremental Improvement, also known as the 'Kaizen' principle in Japanese management theory, is the final key concept. Tracy advocates for making constant small improvements in all areas of work, which over time lead to significant overall improvement. In conclusion, "Eat That Frog!" provides practical, actionable strategies for managing time and increasing productivity. It draws on established management and productivity theories, packaging them in a simple and engaging manner. As such, it is an excellent resource for anyone looking to improve their productivity and achieve their goals more effectively.

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The Little Book of Clarity - A Quick Guide to Focus and Declutter Your Mind
Jamie Smart

Key Insights from "The Little Book of Clarity - A Quick Guide to Focus and Declutter Your Mind" Understanding the Principle of Thought: The book emphasizes the principle of thought, which is the innate ability of our minds to create our reality. Insight and the Nature of Mind: Insight is the foundation of clarity, and our thoughts are the creation of our mind, not reality. Embracing the Present Moment: One of the keys to finding clarity is living in the present moment and not getting lost in past or future thoughts. Impermanence of Feelings: Feelings are temporary and do not define our ability to think clearly or our self-worth. The Illusion of Control: We do not have control over our thoughts and feelings, only our actions. Understanding the 'Outside-In' vs 'Inside-Out' Paradigm: The book explains the difference between these two perspectives and how an 'inside-out' perspective leads to clarity. The Clarity Equation: The book introduces the Clarity Equation which is "Clarity = Capacity - Contamination". The Power of Innate Well-being: Everyone has an innate sense of well-being that can be accessed regardless of circumstances. Understanding the Concept of 'Innate Thinking': Innate thinking is the idea that our thoughts naturally arise without our control. The Role of Resilience: Resilience is the ability to bounce back from adversity and is a key aspect of mental clarity. An In-Depth Analysis of "The Little Book of Clarity - A Quick Guide to Focus and Declutter Your Mind" "The Little Book of Clarity - A Quick Guide to Focus and Declutter Your Mind" is a profound exploration of the human mind and the principles that govern our thought processes. The book, written by Jamie Smart, is a powerful guide to achieving mental clarity, understanding our thoughts, and navigating our feelings. The Principle of Thought is one of the fundamental concepts discussed in this book. This principle refers to the innate ability of the human mind to create its own reality. This is consistent with cognitive psychology's assertion that our thoughts shape our perception of reality. The book delves into the concept of Insight and the nature of the mind. Smart emphasizes that insight is the foundation of clarity. This is a concept I have come across in my years as a professor. The understanding that our thoughts are creations of our minds, not reality, can be a game-changer in how we perceive and react to situations. Embracing the present moment is another key concept in the book. Smart suggests that getting lost in past regrets or future anxieties can cloud our minds and prevent us from experiencing clarity. This idea aligns with mindfulness practices, which emphasize the importance of staying present. Smart also discusses the impermanence of feelings. He emphasizes that feelings, like thoughts, come and go and should not define our self-worth or our ability to think clearly. This concept is reminiscent of the psychological theory of emotion regulation, which suggests that understanding and managing our emotions can lead to better mental health and decision-making abilities. The book challenges the illusion of control that we often hold over our thoughts and feelings. Smart suggests that we only truly have control over our actions. This is a vital understanding for achieving clarity as it helps us let go of the futile effort to control our thoughts and instead focuses on our actions. The book introduces the concepts of 'Outside-In' and 'Inside-Out' paradigms and explains how an 'Inside-Out' perspective leads to clarity. The 'Outside-In' perspective assumes that our feelings are caused by external events, while the 'Inside-Out' perspective recognizes that our feelings come from our thoughts about those events. This paradigm shift can drastically improve our mental clarity. The Clarity Equation introduced in the book is a simple yet powerful formula: "Clarity = Capacity - Contamination". It suggests that our innate capacity for clarity can be contaminated by unhelpful thoughts, feelings, and beliefs. One of the most inspiring concepts in the book is the Power of Innate Well-being. Smart suggests that everyone has an innate sense of well-being, which we can access regardless of our circumstances. This idea of innate well-being can be empowering, especially during challenging times. The book also discusses the concept of 'Innate Thinking', the natural and uncontrollable rise of thoughts in our minds. Understanding this can take the pressure off trying to control or suppress our thoughts, leading to more mental clarity. Finally, the book emphasizes the role of Resilience in achieving mental clarity. Resilience, the ability to bounce back from adversity, is a key aspect of mental clarity. This aligns with resilience theory, which suggests that resilience is not just about bouncing back, but also growing from adversities. In conclusion, "The Little Book of Clarity - A Quick Guide to Focus and Declutter Your Mind" is a valuable resource for understanding the workings of the mind. By embracing these principles, we can achieve mental clarity, understand our thoughts better, and navigate our feelings more effectively.

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The Big Five for Life - A Story of One Man and Leadership's Greatest Secret
John P. Strelecky

Key Facts and Insights from the Book Concept of the Big Five for Life: The book introduces the concept of the ‘Big Five for Life’, which are the five things you want to ‘see, do, or experience’ before you die. These are different for every individual and form the foundation of personal fulfilment. Importance of Personal Vision: The book emphasizes the significance of having a personal vision and aligning it with your life's purpose, which can guide your decisions and actions. Leadership’s Greatest Secret: The book defines the greatest secret of leadership as the ability to align the organization's purpose with the personal Big Five goals of its employees. Museum Day Test: This is a tool to identify your Big Five for Life. It involves imagining what exhibits you would want in a museum dedicated to your life. Purposeful Profit: The concept of ‘Purposeful Profit’ is introduced, which suggests that organizations can be profitable while also serving a meaningful purpose. Value of Time: The book underscores the value of time, reminding readers that life is finite and thus, every moment should be used purposefully. Inspiring Leadership: The book posits that inspiring leadership is about helping others to achieve their Big Five for Life. Power of Storytelling: The book uses storytelling as a powerful tool for conveying its central ideas, making them more relatable and memorable. Role of Passion: The book emphasizes the role of passion in achieving personal and professional success. Importance of Balance: The book encourages balance in life, advocating that success is not just about achieving career goals but also personal fulfilment. Analysis of the Book and its Contents "The Big Five for Life - A Story of One Man and Leadership's Greatest Secret" by John P. Strelecky presents a revolutionary approach towards leadership and personal fulfilment. The book employs a narrative format, telling the story of a man named Thomas Derale, a successful business leader, who epitomizes the book’s central concepts. The concept of the ‘Big Five for Life’ is the cornerstone of the book. These are the five things individuals want to ‘see, do, or experience’ before they die. This concept suggests that our life goals should not be dictated by societal norms, but by our personal aspirations. This aligns with the Self-Determination Theory, which emphasizes intrinsic motivation and personal growth. The book underscores the importance of a personal vision and purpose. This echoes the Purpose-Driven Leadership model, which posits that leaders with a strong sense of purpose can inspire the same in their team. The greatest secret of leadership, according to the book, is the ability to align the organization's purpose with the personal Big Five goals of its employees. This is a profound insight that challenges the traditional command-and-control model of leadership. It emphasizes the transformational leadership style, which focuses on inspiring and motivating employees. The Museum Day Test, introduced in the book, is a novel tool for self-reflection and goal setting. It encourages individuals to visualize their life’s achievements and experiences, promoting introspection and goal clarity. ‘Purposeful Profit’ is another key concept in the book. It rejects the notion that businesses only exist to make a profit, advocating instead for a more holistic, purpose-driven approach to business. This echoes the concepts of Conscious Capitalism and Corporate Social Responsibility. The book emphasizes the value of time and the importance of using it wisely. This resonates with the Time-Value Theory, which proposes that the value of time is subjective and should be used to achieve personal fulfilment. The book also highlights the power of storytelling, using it effectively to present its concepts. This aligns with the practice of Narrative Leadership, which uses storytelling as a powerful tool for inspiration and connection. Finally, the book underscores the importance of balance in life, suggesting that success lies not only in achieving career goals but also personal fulfilment. This is a powerful message that resonates with the Work-Life Balance theory, which emphasizes the need for balance between professional commitments and personal life. In conclusion, "The Big Five for Life - A Story of One Man and Leadership's Greatest Secret" is a compelling read that encourages readers to rethink their approach towards leadership, personal fulfilment, and life in general. It presents valuable insights and tools that can help individuals lead more fulfilling lives and organizations to create more motivated and engaged teams.

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