Jen Jortner Cassidy

I am a shapeshifter and I own it. I’m fluent in the language of the corporate world, leveraging the decades I’ve spent working in learning & development, customer success, and customer experience across multiple industries and in higher education. I'm currently teaching customer experience in the automotive industry while maintaining my private life coaching practice and making appearances for workshops locally in my community as well as at international wellness retreats and festivals.

Previously I served as the Director of Customer Success for Oji Life lab, where I support organizations who have recognized that emotions matter. I partner closely to implement Oji’s life labs focused on emotional intelligence, decision making, and new managers. I've been in customer success for two decades, always with a focus on learning products and services.

I'm also an experienced facilitator and meditation guide. Additionally, I am a certified professional coach and have been called to the work of supporting my fellow humans through in turning their midlife crisis into a midlife awakening. This includes career moves, changes in relationship status, navigating the aging process, and more. My coaching style is compassionate, non-judgmental, and fun.

I hold a bachelor’s degree in Management from the University of Massachusetts, Boston, a master’s degree in Adult & Organizational Learning from Suffolk University, and a certificate in Mindfulness Studies from Lesley University. I was also part of the inaugural cohort of the Sounds True Inner MBA. I completed my CPC and ELI-MP Certification with iPec Coaching in 2023. I live in Massachusetts with my husband and incredibly spoiled rescue chocolate lab.