My name is Maja (Maya), and I am a lifelong learner pursuing excellence.
I am passionate about Lean leadership and Six sigma techniques & tools that help me drive excellence and deliver value to employees, clients and organisations. I enjoy helping, empowering and inspiring people to achieve beyond what they believe possible, and I thrive in dynamic and collaborative environments where the status quo is continuously challenged. I furthermore enjoy solving complex challenges and removing sources of waste by constantly exploring and implementing win-win solutions, tools and practices.
I have more than twenty years of experience in dynamic and customer-focused environments across different industries and geographical regions (AMER, EMEA, LATAM, APAC, JAPA).
I presently work as a Senior Client Care Manager for UK & Ireland in OASIS Group | Information Secured, the largest privately owned Records and Information Management (RIM) provider in Europe. My role is highly dynamic and versatile and incorporates everything I am passionate about, so I can proudly say I do what I love.
Maya Angelou's quote best represents my motto and the advice I often offer: "Do the best you can until you know better. Then when you know better, do better."
As an endlessly curious lifelong learner and CI enthusiast, I continually look for ways to improve. Hence, I often read academic research papers, books and articles, facilitate pro-bono mentoring sessions, and participate in courses, workshops, and webinars to broaden my knowledge and skills. I'm also pursuing my Master of Business in Lean Enterprise Excellence degree at Sout East Technological University (Waterford, Ireland), and I am a Black Belt in Lean candidate.
My Mentoring Topics
- Leadership & Management
- Coaching, Training & Development
- Contact centres
- Customer Experience
- Complaint Management
- Effective communication
- Employee engagement
- Process improvement
- Project management
- Time management
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