I worked in the Call Center and Telecom field of IT for 20 years and wore many hats: lead business analyst, product manager, customer experience designer, system designer, and QA manager. I also mentored junior analysts and engineers who were new to call center technology, which was one of my favorite roles.

After spending 20 years working in a successful, competitive IT role, I decided it was time for a change. I wanted to work in a one-on-one capacity to help people improve their skillsets and actualize their goals. Coaching and mentoring give me this ability while also allowing me to leverage my professional experience to help others in meaningful ways. Assisting people to advance in their careers, achieve their goals, overcome obstacles, and create sustainable work/life balance gives me the platform to bring my talents, experience, and interests together in a creative, supportive setting.

Coaching and mentoring can be expensive and exclusive to those who can afford it, so it is important to me to make these services accessible.

I am a first generation Cuban-American living in South Florida who grew up in a diverse community. I bring an inclusive perspective, an understanding and appreciation for the customs and traditions of different cultures, and the many opportunities for cultural learning and exchange to the professional setting.

My Mentoring Topics

• Requirements discovery, analysis, and documentation
• Product Management
• Project Management
• Product Roadmap
• Time Management & Prioritization
• IT System Design
• Customer Experience Design
• Agile Scrum
• Waterfall SDLC
• Conversions from legacy to modern technology
• Call Center & Telecom Technology
• Speech Recognition Technology
• Compassionate Collaboration
• Team Building
• Cross-functional Teams