In 2016, I started my career as working student at Avira's Customer Support, learning a lot about customer centricity and their related customer experience. I then internally moved on, writing my Bachelor-Thesis in the IT department, joining the company in 2018 as Full-Time-Employee as IT Business Analyst. I have grown by being responsible for several IT systems (Document Management System, Collaboration Tools, Communication Tools) leading several projects in order to improve processes by targeted use of IT. Despite process improvements, I always aimed to have great adoption rates and a great user experience.
In 2021, Avira was acquired by NortonLifeLock where I switched responsibilities into sales processes, supporting Salesforce after the migration actions of the legacy Avira tools were completed.
In 2022, NortonLifeLock and Avast joined forces and founded a new company - GenDigital Inc.
After a couple of years of working and learning from colleagues and the communities, I think, it's time to give something back and provide the same help I received when I was starting my career.
My Mentoring Topics
- IT Services
- Project Management
- Building Presentations and Presenting
- Customer Centricity
- Customer Experience
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