Understanding user experience (UX) has become a cornerstone of product success, driving organizations to seek systematic and reliable ways of measuring it. Bill Albert and Tom Tullis, in their highly regarded work, provide a comprehensive roadmap for collecting, analyzing, and presenting usability metrics. Their approach bridges the gap between subjective perceptions and objective measurement, equipping UX professionals and stakeholders alike with the tools to make data-driven decisions that enhance product usability and, ultimately, user satisfaction.

• Usability metrics provide an objective foundation for evaluating digital products, moving UX discussions beyond opinion into the...
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