Difficult Conversations - How to Discuss what Matters Most
Douglas F. Stone, Douglas Stone, Bruce Patton, Sheila Heen
Summary
Key Facts or Insights from "Difficult Conversations - How to Discuss what Matters Most"
- Three Levels of Conversation: The book presents the idea that every difficult conversation has three levels – the "What Happened" conversation, the "Feelings" conversation, and the "Identity" conversation.
- Contributor, Not Blame: It suggests that we should view ourselves as contributors to the problem rather than blaming others.
- Importance of Feelings: The authors emphasize that acknowledging feelings is a vital part of any conversation.
- Shifting Stance: The ability to shift from a stance of certainty to one of curiosity is a key skill in handling difficult...
Full summary available for members.
Log in or create a free account to view.