Summary

In an era where user experience defines the success of products and services, organizations increasingly recognize the need to embed usability into their core processes. Eric Schaffer's "Institutionalization of Usability - A Step-by-step Guide" provides a systematic roadmap for transforming usability from a peripheral concern to an integrated, organization-wide discipline. The book serves as a blueprint for leaders, managers, and practitioners seeking to build sustainable usability practices that endure beyond isolated projects or individual champions.

  • Usability must be institutionalized to achieve consistent, organization-wide impact.
  • A step-by-step approach is essential for embedding...

    Full summary available for members.

    Log in or create a free account to view.