In an era where user experience defines the success of products and services, organizations increasingly recognize the need to embed usability into their core processes. Eric Schaffer's "Institutionalization of Usability - A Step-by-step Guide" provides a systematic roadmap for transforming usability from a peripheral concern to an integrated, organization-wide discipline. The book serves as a blueprint for leaders, managers, and practitioners seeking to build sustainable usability practices that endure beyond isolated projects or individual champions.

• Usability must be institutionalized to achieve consistent, organization-wide impact.
• A step-by-step approach is essential for embedding...
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