Summary

Communication is the backbone of every successful project, organization, and team. In her book, Jacqui Read explores the intricate patterns that shape the way individuals, teams, and systems interact, offering readers a framework to understand, design, and improve these exchanges. Rather than treating communication as an afterthought, Read positions it as a central architectural consideration, especially in complex environments where misunderstandings can trigger cascading failures. The book draws on real-world examples, practical templates, and expert insights to help readers recognize common pitfalls and leverage communication as a tool for clarity, alignment, and efficiency.