In a world where conversations often escalate into arguments, Jefferson Fisher offers a roadmap to more meaningful and productive exchanges. Drawing from his extensive experience as a trial lawyer and mediator, Fisher unpacks the mechanics of human communication, illuminating why so many discussions derail, and how individuals can transform confrontations into opportunities for understanding. His approach is rooted in practical tools and real-world scenarios, equipping readers to navigate both personal and professional dialogues with greater confidence and clarity.

• Arguments are rarely about facts, but about feelings and recognition.
• Active listening is...
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