Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield
Summary
Key Facts and Insights from Crucial Accountability
- Accountability is crucial: The book emphasizes that accountability is not just about holding people accountable for their actions, but about creating a culture of accountability where everyone feels responsible and committed to their roles.
- Mastering crucial conversations: The authors offer techniques for handling high-stakes conversations that can either break or build relationships.
- Importance of shared expectations: Establishing clear and shared expectations is vital to prevent disappointments and conflicts.
- Addressing violated expectations: The book offers practical steps to address violated expectations and broken commitments, including how to start a conversation about it.
- Focus...
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