Delta CX - The Truth About How Valuing Customer Experience Can Transform Your Business

Key Facts and Insights from "Delta CX - The Truth About How Valifying Customer Experience Can Transform Your Business"

1. End-to-end Customer Experience: The book delves into the importance of a holistic view of the customer experience, from the initial interaction to the end product or service.
2. Customer Centricity: It emphasizes the need for businesses to be customer-centric and how this can significantly improve a company's competitive edge.
3. Value of CX: The authors provide a comprehensive analysis of the value of customer experience (CX) and how it directly impacts business performance and profitability.
4. CX Design: The book provides practical guides...

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