Summary
Key Insights from "The Speed of Trust"
- Trust is Learnable: Trust is not merely a matter of character or innate personality trait, but a competency that can be learned and improved on.
- Economics of Trust: High trust leads to high speed and low cost in transactions and interactions, while low trust results in low speed and high cost.
- Five Waves of Trust: Trust is built from personal credibility, relationship trust, organizational trust, market trust, and societal trust.
- Four Cores of Credibility: Integrity, intent, capabilities, and results are the four cores that form the basis of personal and professional credibility. ...
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