Upstream - The Quest to Solve Problems Before They Happen

Dan Heath

Key Facts and Insights from "Upstream - The Quest to Solve Problems Before They Happen"

  1. Identifying problems in their nascent stages and addressing them proactively is more effective than reactive problem-solving.
  2. Addressing the root causes of issues, instead of the symptoms, leads to more sustainable solutions.
  3. Barriers to upstream thinking include problem blindness, lack of ownership, and tunneling.
  4. There are three forces to overcome these barriers: unite the right people, change the system, and find a point of leverage.
  5. Successful upstream interventions require measurement and feedback loops to monitor progress and make necessary adjustments.
  6. Case studies from various fields...

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