Key Insights from "Living with Complexity"
- Complexity is not the enemy: Norman asserts that complexity is not inherently negative. It is the confusion resulting from poorly designed complexity that causes frustration and problems.
- Differentiating between complexity and complicatedness: The author makes a clear distinction between these two. Complexity is a state of being, while complicatedness is a judgment about that state.
- Good design tames complexity: Norman argues that good design can make complexity manageable and even enjoyable. The key is to present complexity in an understandable and user-friendly manner.
- The concept of layered complexity: This is a design approach...