Thanks for the Feedback - The Science and Art of Receiving Feedback Well

Douglas Stone, Sheila Heen

Key Facts and Insights

  1. The Feedback Challenge: We often struggle in receiving feedback due to various reasons including fear of criticism, questioning our capabilities, and the credibility of the person giving the feedback.
  2. Three Types of Feedback: The authors identify Appreciation, Coaching, and Evaluation as the three types of feedback, each serving a distinct role.
  3. Feedback Triggers: There are three triggers that block feedback; Truth Triggers (disagreement with the feedback), Relationship Triggers (who it comes from), and Identity Triggers (what it says about us).
  4. Switching the Focus: The emphasis is on the receiver of the feedback rather than the...

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Florian Thiel

Florian Thiel DE

Head of Engineering, Upvest GmbH
Ido  Sternberg

Ido Sternberg DE

Engineering People Manager | Agile Coach
Elena Grahovac

Elena Grahovac DE

Director of Engineering