Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

Key Facts and Insights from Crucial Accountability

1. Accountability is crucial: The book emphasizes that accountability is not just about holding people accountable for their actions, but about creating a culture of accountability where everyone feels responsible and committed to their roles.
2. Mastering crucial conversations: The authors offer techniques for handling high-stakes conversations that can either break or build relationships.
3. Importance of shared expectations: Establishing clear and shared expectations is vital to prevent disappointments and conflicts.
4. Addressing violated expectations: The book offers practical steps to address violated expectations and broken commitments, including how to start a conversation about it.
5. Focus...

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