Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

In complex professional and personal environments, holding others accountable without creating conflict is a critical skill. This book offers practical tools and strategies to address broken commitments, violated expectations, and poor behavior constructively. By blending communication techniques with psychological insights, it empowers readers to engage in difficult conversations that foster accountability and improve relationships.

• Accountability requires clarity: Clear expectations and shared understanding are foundational to preventing misunderstandings and conflicts.
• Emotions influence dialogue: Managing emotions—both one’s own and others’—is essential to facilitate open, honest conversations.
• Avoiding silence and violence: People tend to respond...

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