Getting Past No - Negotiating in Difficult Situations

Key Facts and Insights

1. Understand the power of 'No': 'No' is not an end, but rather it can be a start of a negotiation.
2. Listen actively: To negotiate effectively, we must listen actively and understand the other party's point of view.
3. Detach yourself: Emotional detachment from the outcome of the negotiation is essential to maintain objectivity.
4. Reframing: The ability to reframe 'No' into something positive is a powerful tool in negotiation.
5. Use power wisely: Power in negotiation should be used as a tool, not a weapon.
6. Face-saving: Everyone wants to leave a negotiation feeling they have won something, so...

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